Terms and Conditions
Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern LoveUkes relationship with you in relation to this website. 

The term “LoveUkes” or “us” or “we” refers to the owner of the website . The term “you” refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

The content of the pages of this website is for your general information and use only. It is subject to change without notice.
 
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
 
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
 
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance, photographs and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
 
All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
 
Unauthorised use of this website may give to a claim for damages and/or be a criminal offence.
 
From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
 
Your use of this website and any dispute arising out of such use of the website is subject to the laws of England and Wales.

Contact Address and Information
Address for written correspondences (LoveUKES is a specialist trading name of Absolute Guitars Ltd)

LoveUkes
8-10 Dark Lane
Backwell
Bristol
North Somerset
BS48 3NP

Pricing
All pricing on our website is displayed in pound sterling (GBP).  All our prices include VAT at 20%.  LoveUkes reserve the right to change any advertised prices at any time without notice before you place an order.  In the event of an order being placed against an accidental incorrect price, we will endeavour to inform the purchaser of the error within seven days of the purchase being made, we will allow the purchaser to either cancel the booking or choose to pay the additional difference in price.

VAT
LoveUkes is a trading name under Absolute Guitars Ltd who is a HM Customs and Excise VAT registered company. Prices on our website have VAT at 20% included in the price.  The VAT portion of the order will be displayed at checkout.

EU Orders
For deliveries to EU countries VAT has been included in the price and therefore you should not have to pay any extra Sales Tax/VAT taxes when you receive your goods.   For information on delivery charges to EU countries, please Click Here.

Title of Goods
LoveUkes retains full title of all goods supplied until paid for in full.   In the event of the customers insolvency, LoveUkes reserves the right to reclaim goods for which full payment has not been made.

Complaints
In the event that you have a complaint about our service, please email us at sales@loveukes.co.uk or write to us at LoveUkes, 8-10 Dark Lane, Backwell, North Somerset  BS48 3NP where we will treat your complaint fairly.  We will respond you your complaint within five working day.
 

WEEE Regulations:
The Waste Electrical and Electronic Equipment (WEEE) Directive is now UK law. The legislation aims to make producers pay for the collection, treatment and recovery of waste electrical equipment.  The regulations also mean that suppliers of equipment like high street shops and internet retailers must allow consumers to return their waste equipment free of charge.

The amount of WEEE we throw away is increasing by around 5% each year, making it the fastest growing waste stream in the UK.

·     Much of the UK’s WEEE ends up in landfill, where the lead and other toxins it contains can cause soil and water contamination. This can have a harmful effect on natural habitat, wildlife and also human health. 

·     Many electrical items that we throw away can be repaired or recycled.  Recycling items helps to save our natural finite resources and also reduces the environmental and health risks associated with sending electrical goods to landfill. 

Distributors of new Electric and Electronic Equipment (EEE) have a part to play in reducing the amount of WEEE going into landfill sites.

LoveUkes is obliged under these regulations to offer our customers free take-back of their WEEE on a like-for-like basis when they buy a new Electrical or Electronic product from us.

For example, if a customer bought a new electric guitar from us we would accept their old electric guitar and prevent it going into a landfill site by disposing of it safely. Customers must return their WEEE item to us within 28 days of purchasing their new item.

Under the WEEE Regulations, all new electrical goods should now be marked with the crossed-out wheeled bin symbol.  Goods are marked with this symbol to show that they were produced after 13th August 2005, and should be disposed of seperately from normal hosehold waste so that they can be recycled.

For further information concerning WEEE Regulations please visit the following websites:

http://www.vca.gov.uk/enforcement/weee-enforcement.asp
http://www.vca.gov.uk/enforcement/weee-advice-to-householders.asp

Amendments

LoveUkes reserve the right to amend or change these terms and conditions as and when required without notice.

Returns and Refunds Policy

Internet Transactions:
Cooling off period
When you order from LoveUKES online, you have the right to cancel the contract for purchase of goods within 14 days following the date of delivery. If you decide to return your goods then you must contact us within the 14 days for a returns authorisation code and the goods must be returned in the original condition and packaging that they were received in. The customer will be responsible for the return postage costs.

You can expect a refund in the same form of payment originally used for purchase within 21 days of cancellation.

If you are returning any item to LoveUKES, the package must be postmarked within seven days from requesting a Return Authorisation Code. LoveUKES will not refund any returns that are postmarked past the seven days and will return your product(s) to you.

Cancelling an order before despatch
If you change your mind after placing an order, you can cancel it at any time before we despatch it. Please see the Contact us page for our telephone number. You will need to give us your name and address details, as well as your order number to cancel your order and a full refund will be given.

Faulty Goods
Should you find any faults with our products, you must notify us within seven days of the goods being received where a replacement or refund will be offered. You must contact us within seven days for a Return Authorisation Code. No refund or exchange will be forthcoming after this period. We will issue a refund providing such faults have not be caused by your misuse, negligent handling or improper care of the goods. Any refund will be in the same form of payment originally used for purchase and issued within thirty days of notice.

Overseas delivery
Whilst we are able to delivery to overseas addresses, please note that Absolute Guitars cannot arrange the return of an item/s that is located at an overseas address. If you place an order with us and then wish to return the item for whatever reason, the return must be arranged by the customer. The return postage is at the cost of the customer unless the item arrived damaged then the refund of the postage will be at the discretion of Absolute Guitars once the item is received back.

Returning an item

What you need to do:

Email us at sales@loveukes.co.uk for a return authorisation code within 14 days of receiving your item.

Place the item/s into their original presentation boxes and make sure the parcel is sealed securely. You must mark your parcel clearly as "Returned Goods" and must include the delivery note that was shipped with your order and indicate clearly the reason for return

Returns address is:

Absolute Guitars Ltd
8-10 Dark Lane
Backwell
Bristol
BS48 3NP

For refunds; once we have assessed the items, the money will be credited back onto the
credit/debit card that was used to place the online order within 21 days.

Return postage will be at the cost of the customer

For refunds, the package must be postmarked within seven days from requesting a Return Authorisation Code. LoveUKES  will not refund any returns that are postmarked past the seven days and will return your product(s) to you.

If instructed to return an item, for your protection, we recommend that you use a recorded delivery service as we cannot offer refund or replacement for any goods that are lost in return delivery to LoveUKES.




« Back